What is StockBoss?
StockBoss, the leading financial alert service, notifies mobile professionals when their stocks hit selected highs and lows. StockBoss finds you, wherever you are to your wireless device, pager, PCS phone, email, and/or fax. No more calling your broker or nervously sitting through a meeting wondering what the market is doing with your investments. Alerts are unlimited with each StockBoss package. We guarantee that you will not find a better value or reliable service anywhere!

Can I get StockBoss?
StockBoss service is available with any wireless device that can receive text messaging. If your device is enabled for text messaging, you can use StockBoss service. Interactive devices can use StockBoss Interactive, which adds the ability to request stock quotes and portfolio updates on demand as well as receive alerts and updates.

What is StockBoss InterActive?
StockBoss InterActive is a unique application designed for wireless devices that allows users to both receive and request stock information ON DEMAND! With your subscription to StockBoss InterActive, you'll receive all of the benefits of the 1-way StockBoss service; control of your stocks, alerts, updates, destinations, etc., plus the added features of requesting specific stock information whenever you want. Subscribers may query any stocks trading in the market 24 hours/day or request an update of their portfolio on demand. In addition, our unique search database allows users to query stock symbols directly from their wireless device. StockBoss interactive users may also query such commands as market gainers and losers, volume leaders, etc.

I have a Wireless Device - Can I use StockBoss Interactive?
Yes! StockBoss Interactive applications are designed for the RIM 850, RIM 950 and RIM 957 Wireless Handhelds™ as well as the PageWriter 2000 series and Timeports, certified by Motorola. This application will offer you all of the features of our Interactive service within a folder right on your wireless device.

What is StockBoss PCS? 
Receive Stock Alerts To Your PCS Cellular Phone! If you are enabled for text/email messaging, you can be in touch with your investments. With StockBoss Alerts service you can watch your stocks from your phone! Simply open an account, enter your stock portfolio & preferences, request the alert percent you want, hourly or just mid-day updates, and receive the messages directly to your PCS phone. In addition, you may be able to receive our interactive service allowing you to request prices on demand.

Can I request quotes with my phone/pager/wireless device?
In order to request quotes "on demand" your device must be able to both send and receive text messages. Any device that can do this can use our Interactive service. Check with your provider to see if they can activate this feature for you.

What is a "Trial Account"?
In an effort to demonstrate the usefulness of StockBoss services, prospective subscribers may receive a complimentary, obligation free, two week trial. Simply register to receive a sample StockBoss account to your Email or pager. The trial will expire automatically, so be sure to subscribe to ensure uninterrupted service. Keep in mind that trial accounts are in delayed data format.

What if I Travel Abroad?
Traveling? Fax or email your travel itinerary to StockBoss, and StockBoss will fax updates to anywhere in the world! You can change the fax number at will at no additional cost.

What is my "PIN" ?
Your PIN is your Personal Identification Number. It is usually, but not always, the last seven digits of your pager or phone number (sometimes 10 digits- including the area code). Ex: Pager number: 800-123-4567, PIN is: 1234567. Or it may be your Username for your wireless device. Check with the StockBoss requirements for your provider listed in the pulldown menu when you set up your account.

Where can I receive Alerts / Updates? What if I spend a lot of time at my desk?
You may receive StockBoss to your Alphanumeric Pager, Wireless Device, Email, fax or PCS phone, or any combination of these destinations, all modifiable 24 hours/day to best suit your needs of the moment. In addition, StockBoss offers a DESKTOP refreshing feature for those who are at their desk and want to glance periodically at their portfolio. StockBoss will retrieve the quotes for you automatically to your portfolio!

I received an alert that does not make sense
We have a live satellite data feed directly from the exchanges. Occasionally a momentary spike or even a bad tick comes through. Our system checks for these odd alerts, but sometimes they get through. Usually a corrected alert will follow.

I changed my pager/phone number/provider
Simply access your Member's page and select "Change Destinations" to enter your new phone number / provider name. StockBoss pager notification service will reach any alphanumeric pager that is listed in the pulldown provider list on the subscription page as long as you are within your paging zone (you may change your StockPager zone by selecting another paging destination in your account as often as you wish).

What if I want to add or change services?
Simply access your account and access the "Change Services" page.

How am I billed?
Once you become a subscriber, your credit information is processed securely, and automatically billed  to your account. StockBoss offers prepayment discounts of 3 or 6 months to increase the value for your money. Group/Corporate accounts may receive invoice options.

Are the alerts in Real-Time?
Yes. StockBoss service is available in either real-time or delayed data (15 minutes for NASD, 20 for other exchanges).

How do I get Real-Time?
Simply click on the real-time icon and fill in the subscription form. Real-time data recipients are required to fill out our online agreement form.

What can I get in my portfolio?
StockBoss currently offers Canadian & US based stocks traded on the NYSE, AMEX and NASDAQ exchanges as well as Indices and Corporate bonds. Portfolios may contain any combination of the above up to 75 items at any given time. Within the Portfolio subscribers may set price alert levels, number of shares owned, purchase price and date for each item to track market performance.

How many stocks can I track?
StockBoss members can maintain four different portfolios of up to 75 stocks in each. Keep in mind that you don't have to own a stock to track it in your portfolio. StockBoss is a great way to track stocks you may be interested in buying. For example, if you would like to buy a stock when it reaches a certain price point, enter that alert setting.

How do I change my portfolio? How often can I make changes?
Updating your portfolio and preferences can be done instantly online, or fax your changes using our QuickFax form. Your faxed changes will be made within the day of receipt. Your portfolio is completely customizable and adaptable to your changing needs. Alert settings can be set to meet specific parameters (i.e. page me at a high of 35 1/2). Modifications are unlimited and may be modified 24 hours a day.

What is Auto-Reset? 
Once a price or volume alert is triggered, the system will automatically reset the trigger to the next price or volume change, per your preferences. You never have to access your account to reset the trigger. Even after you enter an absolute value as a trigger, the auto-reset will set your next alert at the trigger percentage in your portfolio.

What is the StockBoss Interactive Application?
StockBoss Interactive is a unique financial application that utilizes the graphic capabilities of the wireless device on the market to provide you with instant access to your stock portfolio and market information. In addition, the exclusive feature of StockBoss Interactive allows you to visually graph historical data directly on your device to portray complete market status. StockBoss Interactive provides sophisticated charting & navigation of financial data, plus allows for on-demand requests for any financial information. StockBoss users have the unique option of modifying their stock portfolios directly from their pager without ever having to access the internet. StockBoss Interactive is an ideal financial resource for mobile users of interactive pagers who track daily market performance

Interactive Application Download
Once you download the StockBoss Interactive Application to your PC, you will be able to upload it to your wireless device using a cable or a cradle. Run the downloaded program and follow the instructions to upload it to your device.You will find detailed instructions by clicking on our User's Guide and Navigation Hints. Please feel free to send a message to feedback from your unit for tech support. They will be happy to help you should you require further assistance.

Do I need to download any software for my PCS/Cellular phone?
No. If you are using a PCS phone or 1-way pager, you do not need any software. Just set up your account and you will be activated instantly.  If you are using a wireless device then you can download our application from the website and install it on your unit. The application provides a windows-like interface and offers a simple way to request quotes and manage your portfolio directly from your device.

I received some alerts but not all - Erratic service
Check with your service provider to make sure that you are in a good coverage area for this provider. If you received any messages to your device from StockBoss, that means that you are set up properly from our end.  You can send yourself a test message from your member's page to see if you are receiving messages from us.

I am not receiving Alerts and/or Updates to my pager/phone
Check with your service provider to make sure that you are set up for email or text messaging. If you cannot receive a text message to your device, you will not be able to receive Wireless alerts. Check your preferences settings and make sure that you have not de-selected any of your preference settings. Check your portfolio to make sure that you have entered a portfolio of stocks to receive alerts on.

I am set up for the free trial but I want to add Real-Time Alerts
Real time alerts are only available to full account. Go to your Member's page and select "Convert Trial". Complete the forms and check the boxes for the services that you want to add. You will then need to enter your credit info for these additional services. The charge on your credit card will be from Software Incubators/ STOCKBOSS.

I am set up for the Real-Time Alerts but I am not getting Real-Time data
Did you fill out the online Real-Time agreement form in your account? If you selected real-time data but did not "sign" the online agreement, Real-Time data is not activated until you do so. If you did fill out the agreement, you are definitely set up for real-time data you should look at the time stamp on your alert. Our servers transmit messages within seconds out to your device. There may be a delay with your provider. Please contact your provider to check the coverage in your area, or to see if they are experiencing any delays today.

What if I want to Cancel?
StockBoss trial accounts will expire automatically after the two week trial. If you wish to cancel before that time, you have the option to cancel immediatlely from your member page. StockBoss will email confirmation that the account has been canceled. Within the first week of the month, the month will not be charged.